REFUND AND RETURNS POLICY
We at Vivaciousa LLC value the satisfaction of every customer and are committed to providing quality products and services. Here is our refund policy:
Return conditions:
●Return time limit: You can apply for a return refund within 30 days from the date you received the product.
●Product condition: The returned product must be in unused condition, complete packaging, undamaged, and all tags, accessories, gifts, instructions and other accessories are complete.
Non-returnable products:
●Depending on the specific product description at the time of purchase, the following types of products may not support returns: customized products, perishable products, personal hygiene products, etc.
●Any products not purchased from Vivaciousa LLC are also not subject to our refund policy.
Refund process:
●Contact customer service: If you need to return a product, please first contact our customer service team at joshuajenkinsvivaciousallc@vivaciousa.com to explain the reason for the return and provide the order information.
●Return approval: The customer service team will review the return application based on the information you provide. After the review is passed, we will provide the return address and instructions.
●Return Mailing: Please pack the item safely and send it back according to the instructions we provide.
●Inspection and Refund: After receiving the return, we will inspect the item and confirm that the item meets the return conditions. We will process the refund within 5-10 working days.
Refund Method:
●The refund will be returned to your payment account according to the original payment method. If there is any special processing time for any payment channel, please refer to the regulations of the payment channel.
Exchange Policy:
●If you want to exchange the item, please contact our customer service and we will process your exchange request based on the inventory.
We hope that your shopping experience at Vivaciousa LLC is a pleasant one. If you have any questions or need help, please feel free to contact us.