FREQUENTLY ASKED QUESTIONS
Welcome to Vivaciousa LLC’s Help Center. We have collected some frequently asked questions and their answers to help you find solutions faster.
- Orders and Shipping
Q: Can I modify my order information after the order is completed?
A: We will not be able to modify the order information once the order is submitted. If you need to change any information, please contact our customer service team as soon as possible.
Q: When can I expect my order to be delivered?
A: Standard delivery time is 3-5 business days. Delivery time may be longer in special cases or remote areas. - Returns and Refunds
Q: How do I apply for a return?
A: If you need to return an item, please visit our Return Policy page for detailed steps and contact customer service to start the return process.
Q: How long does it take for a refund?
A: Once we receive and inspect the returned item, the refund is usually processed within 5-10 business days. - Product Information
Q: How do I know the size and specifications of the product?
A: Detailed size and specification information is provided on each product page. If you have any questions, please contact customer service for more help. - Account Management
Q: How do I reset my account password?
A: On the login page, click the “Forgot your password?” link and follow the instructions to reset your password through your registered email address. - Security and Privacy
Q: Is my personal information safe?
A: We use industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for details.